About Support
Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.
Adaxes Support
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Standard |
Premium |
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Free |
Comes with the purchase of
Annual Maintenance and Support
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| Full access to support during evaluation period |
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| Assistance with configuration setup |
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| Guaranteed response within 24 hours on business days |
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| Personal support account manager |
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| Priority case handling |
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Professional Services and Onsite Support
If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of
trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.
Find consultant
Knowledge Base
What Users Say About Support
I just must take a bit of time out of my day to say you guys are amazing! This is outstanding support & I really hope the entire team knows it
I also need to say that the level of support received from everyone there is amazing and probably the best I have ever seen.
Wayne Kerswill
Bond Dickinson LLP
Thank you many times over for your continued assistance with our environment. Truly one of the best product support experiences I have had in my career.
Alexander Kornhuber
Ingles Markets, Inc.
I thank you for the outstanding support and all the tips and scripts you provided. This was a unique experience in my IT carrier so far and I really appreciated working with all of you guys.
Isemann Markus
Zurich University of Applied Sciences
Good day and thank you for this amazing product! I'm sure you've been told how many man-hours this saves companies, but this is a God-send. Thank you so much for the product and amazing support!
Chris Shaw
Easterseals New Hampshire
Very good. Great reactivity of the support team. Good roadmap, oriented to the clients needs.