About support
Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.
Adaxes support
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Standard |
Premium |
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Free |
Comes with the purchase of
Annual Maintenance and Support
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| Full access to support during evaluation period |
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| Assistance with configuration setup |
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| Guaranteed response within 24 hours on business days |
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| Personal support account manager |
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| Priority case handling |
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Professional services and onsite support
If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of
trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.
Find consultant
Knowledge base
What users say about support
Thank you for such a wonderful product it has been a pleasure to work with so far.
...
Thank you so much, some of the best support I have ever received on a product.
Anthony Makepeace
British Telecommunications plc
All good in the hood. Your software rocks by the way and so does your support.
At the moment im working quite a lot with Adaxes and its really offering some nice options we are using it more & more!.. Also the support you guys are offering is very quick and good!
Marco Koenig
Leica Geosystems AG
...I have to say my colleague and I are very impressed, and your support has so far been top notch.
Rick Duncan
South Park Studios
Your Support team is very nice, answer are fast and clear. Adaxe's support is one of the best I've ever seen.
Masterkic
Adaxes Q&A user
I thank you for the outstanding support and all the tips and scripts you provided. This was a unique experience in my IT carrier so far and I really appreciated working with all of you guys.
Isemann Markus
Zurich University of Applied Sciences