About support
Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.
Adaxes support
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Standard |
Premium |
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Free |
Comes with the purchase of
Annual Maintenance and Support
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| Full access to support during evaluation period |
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| Assistance with configuration setup |
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| Guaranteed response within 24 hours on business days |
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| Personal support account manager |
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| Priority case handling |
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Professional services and onsite support
If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of
trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.
Find consultant
Knowledge base
What users say about support
Thank you many times over for your continued assistance with our environment. Truly one of the best product support experiences I have had in my career.
Alexander Kornhuber
Ingles Markets, Inc.
That's perfect, thank you so much. I just want to say I've been very impressed with the Adaxes support team so far, I'm glad I've found this product.
Millican, Andrew J
Purdue University
I thank you for the outstanding support and all the tips and scripts you provided. This was a unique experience in my IT carrier so far and I really appreciated working with all of you guys.
Isemann Markus
Zurich University of Applied Sciences
The support is fabulous, very responsive, helpful and technically able. The software is excellent and your engineers are great at adding features.
Patricia Stanich
Chemonics International
You have the best product support around and a great product.
Tom Whalen
Rhode Island Housing
Active Directory administrators: I love this software. It automates everything. Great support.