About support
Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.
Adaxes support
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Standard |
Premium |
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Free |
Comes with the purchase of
Annual Maintenance and Support
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| Full access to support during evaluation period |
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| Assistance with configuration setup |
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| Guaranteed response within 24 hours on business days |
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| Personal support account manager |
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| Priority case handling |
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Professional services and onsite support
If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of
trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.
Find consultant
Knowledge base
What users say about support
The Softerra support has always been great!
Alex Helmreich
Sivantos GmbH
Keep up the great work! This system is INSANE compared to any other AD Management tool. By far the most customizable system I have ever seen
Easton Straus
EDOG'S TECH SUPPORT LLC
I thank you for the outstanding support and all the tips and scripts you provided. This was a unique experience in my IT carrier so far and I really appreciated working with all of you guys.
Isemann Markus
Zurich University of Applied Sciences
I wanted to write a quick thank you to the entire support team. I've been using Adaxes since September, and in that short time I've made a number of posts on your forum. Every one of the responses I've received has been above and beyond what I expected. Full, usable scripts, competent and quick advice, and even solutions for one off, individual problems that are specific to my organization - all delivered quickly.
I am beyond impressed with your support staff. They are doing an excellent job, and I actually look forward to asking for Adaxes advice on the forums.
Dan Bradford
Servus Credit Union Ltd.
Adaxes has the best support of any software we've ever used HANDS DOWN...
Adam Brown
Surveying And Mapping, Inc. (SAM, Inc.)
Good day and thank you for this amazing product! I'm sure you've been told how many man-hours this saves companies, but this is a God-send. Thank you so much for the product and amazing support!
Chris Shaw
Easterseals New Hampshire