About support

Softerra Adaxes' support is here to answer any question about the product, help you with the setup and implementation of Adaxes and resolve any technical issues. To ensure the best quality and fastest response times, support is provided by a team of experts who work closely with the Adaxes Development team.

Adaxes support

Standard Premium
Free Comes with the purchase of
Annual Maintenance and Support
Full access to support during evaluation period
Assistance with configuration setup
Guaranteed response within 24 hours on business days
Personal support account manager
Priority case handling

Professional services and onsite support

If your organization requires additional research or onsite presence to implement Adaxes, Softerra offers a wide network of trusted partners that are able to provide you with professional services. This can include product guiding and training, help with complicated setup scenarios that require custom solutions to fit your IT environment specific needs, performance advices, etc.

Find consultant

Knowledge base

Tutorials
Questions & Answers
Script repository
FAQ

What users say about support

Thank you many times over for your continued assistance with our environment. Truly one of the best product support experiences I have had in my career.

Alexander Kornhuber
Ingles Markets, Inc.

Yet agian thanx for the excellent support for a great product!!!
...
Microsoft and others could learn a LOT of Adaxes support!!

Remco Tiel
Chassé Theater

I have been very impressed with the response that my staff has received when posting questions on the forums. Having a forum moderated by support staff is a huge plus in my book.

Greg Gallaway
Family Home Care and Hospice

Great support, really!

Pierre Steiner
Tamedia AG

Thank you so much. I am so impress with your support. Lost with words.

Abid Aziz
Davies Turner

I will say Adaxes forums and support is BY FAR the best support of any software we've ever owned. Hands down one of the greatest products we've came across to manage AD. I honestly can't say enough good about them to do them justice...just my .02

ABrown
Adaxes Q&A user
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