Adaxes portal two-factor auth (MS Authenticator) does not offer QR-scanning for second account

Question

I enabled 2FA for common signing and it's applied to each portal.

I am using separate account for testing purposes to see how changes affect for other users and for everyday work I have different AD-account. Now after enabling 2FA and adding setup to MS Authenticator I can only use it for my test account which I registered first, but not for my other account.

MS Authenticator only offers code for test account, but I haven't found from login page how to force 2FA setup for my other account. Is it possible?

I am also wondering how to reset and/or remove 2FA from test account?

Answer 1

Hello,

MS Authenticator only offers code for test account, but I haven't found from login page how to force 2FA setup for my other account. Is it possible?

Sorry for the confusion, but we are not sure what exactly you need to achieve. Is it that you have two users for which the same mobile device is used? If that is correct, you can add separate accounts for the users in Microsoft Authenticator.

If that is not what you need, please, describe the desired behavior in all the possible details with live examples and screenshots. If you do not want to post screenshots here, you can send them to support[at]adaxes.com.

I am also wondering how to reset and/or remove 2FA from test account?

Have a look at section Reset Authenticator App of the following tutorial: https://www.adaxes.com/tutorials_SelfService_ConfigurePasswordSelfService.htm#reset_authenticator_app.

Comments

Hello,

Reset MFA ok.

I have two AD accounts, one laptop and one phone.

If I reset MFA only the first account I login gets the QR code and I am able to set up 2FA.

But if I try login to portal with other acccount, it won't offer QR code. Login accepts user id and password, then continues to 2FA asking for code from app. Of course the code for first account set up won't match.

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Hello,

For troubleshooting purposes, please do the following:

1. Reset multifactor authentication for both accounts.
2. Attempt to sign in to the Web Interface with the credentials of the first account following all the offered steps. Send us (support[at]adaxes.com) screenshots of all the steps you take including the step when entering credentials.
3. Attempt to sign in to the Web Interface with the credentials of the second account following all the offered steps. Send us (support[at]adaxes.com) screenshots of all the steps you take including the step when entering credentials.