I'm using IIS to reverse proxy to the adaxes selfservice web interface.

Question

I'm trying to provide the capability for ID admin users to perform AD tasks using the web interface. I am not able to edit attributes for an existing user when connecting over the internet through our reverse proxy site. When on VPN it works fine.

When trying to update an any attribute it gives me an error "An unexpected response was received from the server".

Comments

Hello!

For troubleshooting purposes, please, do the following:

1. Open Adaxes Web Interface page in the Google Chrome or Mozilla Firefox web browser.
2. Open DevTools by pressing F12.
3. Click Network.
4. Click All.
5. Reproduce the issue.
6. After the page is loaded, export data in HAR format. To do so in Google Chrome, click the Export HAR button.
7. In Mozilla Firefox, click the HAR button and select Save All As HAR.
8. Save the file and send it to us at support@adaxes.com.

Answer 1

Hello!

Thank you for the provided file. According to it, the reverse proxy server replied with the 404 - File or directory not found error in text/html format to the update request when a json reply was expected. Please, make sure that the rules you configured for the proxy are correct. If a Web interface is deployed in a web farm, please, make sure that client affinity is configured. Unfortunately, there is no possibility to specify the root cause of the issue more precisely.

Comments

I figured out what the problem was with our configuration. We lock down verbs by default and your app requires PATCH. We only had GET, HEAD, and POST. I added PATCH and it is now working.