Email notification for password reset

Question

We are looking to implement an email going to the manager of end user and end user that a password request was performed. We will use this a security measure similar to Apple or Microsoft sending emails after you request the reset. We are looking long term in setting up PIN codes or similar to verify identities but hope this to be a great stop gap measure for security. Please advise if this is possible.

Comments

Hello,

Would you like for the Password Reset operation to be sent for approval to the end user manager or you wish to just send a notification about the password being reset?

---

we just want to send a notification to end user and manager assigned that it took place.

Answer 1

Hello,

This can be achieved with a Business Rule which will trigger after resetting password of a user. To do so:

1. Create a new Business Rule.
2. On step 2 of the Create Business Rule wizard select the User Object type.
3. Select After Resetting password of a User and click Next.
   
4. Click Add Action and select Send e-mail notification.
5. In the To field enter the following: %mail%; %adm-ManagerEmail%.
   
6. Set up other parameters of the email notifications.
7. Click Add and then double-click All Objects.
8. Click OK and then Finish.

Comments

Excellent this will do exactly what we wanted. Is there a way to add our HTML formatting with images and all?

---

Hello,

Yes, you can use the following code snippet to attach images to your emails in HTML format: <IMG src="<image url>">.

To enable HTML format, select it from the drop down-menu in the configuration of Send-email notification action:

For the image to be displayed correctly, the server where it resides should be accessible from the computer where the email will be opened.

---

So i went back to this and i am not seeing it the way it is supposed to format. My code is below as is a screenshot of the email that come s out. Please advise.

<center><img src="https://remote.aspendental.com/IT_Email_Header.jpg" alt="" /></center><!-- [if mso]>
 <center>
 <table><tr><td width="580">
<![endif]-->
<div style="max-width: 580px; margin: 0 auto;">
<p>Dear <strong>%fullname% </strong></p>
<p>This email is in reference to the password reset you requested for user account <strong>%username%</strong> on your Aspen Dental Network ID. This requested change was performed at <strong>%datetime%</strong>.</p>
<p>If you did not request this change, please contact the Technical Service Desk at 1-800-996-6470 option 2 for immediate assisatance.</p>
<p>Thank You ADMI Technical Service Desk</p>
</div>
<!-- [if mso]>
 </td></tr></table>
 </center>
<![endif]--><center><img src="https://remote.aspendental.com/IT_Email_Footer_Aspen_REV.jpg" alt="" /></center>

---

Hello,

Did you enable HTML format as we mentioned in our previous reply?

---

It is set for HTML.

---

Hello,

Clear the Message field and paste your code into the field directly. If you want to use the HTML Editor, do not use code in it. The text you enter into the HTML Editor will be transformed to HTML automatically.

Also, if you want to send an Email notification in HTML format, you need to enable HTML format first and only then paste the code into the Message field.