Reset Password - Generate Random Complex Password

Question

Hello, I'm using the reset user password but having issues when sending that generated password via email -

Username info is attached correctly in the email but the password info is blank. Can you please advise. Thanks, Darren

Comments

Hello Darren,

Please, describe the workflow you have in all the possible details with screenshots of the business rules taking part. You can post the screenshots here or send to us at support@adaxes.com.

---

Hello, This is the workflow being used -

Password created -

Unfortunately, when the email is being sent the password field is blank. I’m hoping you can help? Many thanks.

Answer 1

Hello Darren,

As we understand, both actions are executed in the same business rule. In this case, the behavior is expected as all value references resolve before the entire rule execution. As such, you will always have the %unicodePwd% value reference resolve into an empty value. The behavior is by design and cannot be changed. The only option is to move the email delivery to a business rule triggering After resetting password of a user account. For the rule to trigger only for new accounts, you can mark them in your current business rule (e.g. set a custom Boolean attribute to true) and clear the mark after the email is sent. For example:

Business rule triggering After creating a user Business rule triggering After resetting password of a user account