Create Exchange mailbox ERRORS out

Question

When I run a "Create Exchange mailbox" action against an existing AD User (which adaxes has no problem adding to groups prior to the Create Exchange mailbox action) I receive the following error:

Object 'Adaxes://mp-admanage.wfhf1.hewlett.org:27586/<GUID=cbcaf62b-5931-4af3-9c02-227824b84e7a>' does not exist.

Further details from the event log:

Softerra.Adaxes.CommandPipeline.CommandProcessingException: The following command threw an exception while being executed: Create Exchange mailbox for 'Barney Rubble (wfhf1.hewlett.org\Office Users)' (Alias: 'brubble', Mailbox Store: ). ---> Softerra.Adaxes.Adsi.DirectoryComException (0x80072030): Object 'Adaxes://mp-admanage.wfhf1.hewlett.org:27586/<GUID=cbcaf62b-5931-4af3-9c02-227824b84e7a>' does not exist.
at #qj.#0j.#Gtb(DirectoryException directoryException, #8j resultBuilder)
at #qj.#0j.#rsb(#8j resultBuilder)
at #qj.#uj.#nsb()
at #qj.#9j.#5tb()
at #qj.#9j.MoveNext()
at Softerra.Adaxes.Adsi.Search.DirectorySearcher.#i.#Ej.MoveNext()
at #F.#bp.#vMb(AdsPath adsPath, ClientContext clientContext, Boolean pipelined, String[] requestedAttributes)
at #F.#bp.#oMb(AdsPath bindPath, ClientContext clientContext, Boolean pipelined, String[] requestedAttributes)
at Softerra.Adaxes.Adsi.AdmObjectBinder.BindToObject(AdsPath adsPath, ClientContext clientContext, Boolean pipelined, String[] requiredAttributes)
at Softerra.Adaxes.Adsi.AdmObjectBinder.BindToObject(Guid guid, ClientContext clientContext, Boolean pipelined, String[] requiredAttributes)
at Softerra.Adaxes.CommandPipeline.Actions.ExchangeTaskAction.get_MailboxStorageDatabase()
at Softerra.Adaxes.CommandPipeline.Actions.ExchangeTaskAction.CreateMailbox(IAdmTop targetObject)
at Softerra.Adaxes.CommandPipeline.Actions.ExchangeTaskAction.ExecuteAction(IAdmTop targetObject)
at Softerra.Adaxes.CommandPipeline.Actions.ActionBase.Execute(IAdmTop targetObjectArg)
at Softerra.Adaxes.CommandPipeline.Actions.ActionBase.Execute(ICommand command)
--- End of inner exception stack trace ---

I've already restarted the adaxes service, rebooted, and created a new test user.

Help!

Comments

Hello Byron,

According to the log record, you are executing a Custom Command to create the mailbox. For troubleshooting purposes, could you check whether a correct mailbox storage is selected in the action settings? To do so:

1. Launch Adaxes Administration Console.
2. Navigate to Configuration\Custom Commands and select the command.
3. In the Result Pane, double-click the Create Exchange mailbox action.
   
4. Check the mailboxes selected in the Allowed mailbox stores.
   

---

See attachment.

Ours looks slightly different. We're doing this on a hybrid server named MP-EXCH365 to a "Shared and Service Accounts" MB DB.

Answer 1

Hello again. Speaking with support via chat I was adviced to try to deselect the mailbox database and then re-select it, followed by saving. This resolved our issue. (Basically un-check the selection, then re-select it/check it, and then click save)

Thanks a million