0 votes

Hello,

I am having issues browsing a directory now after the new update.

It is just blank, nothing to find:

Screenshot 2025-03-30 at 7.24.06 PM.png

HOWEVER, if I browse to a user, then step back using the path along the top, I can see the directory again:

Screenshot 2025-03-30 at 7.25.26 PM.png

But if I click "Directory" from the left from here, I get back to the page with no results.

Yes, I am sure I am on the FullAdmin Webpage, I do not have any top lovel node restrictions, and the account I am logged in as is a Service Administrator with no restrictions.

Screenshot 2025-03-30 at 7.27.08 PM.png

This shows I was in the root of my domain structure in the earlier screenshot.

Screenshot 2025-03-30 at 7.30.52 PM.png

Infact, I notice that. I can't set any top level nodes. There is no option. There was one set on a different interface, and when loading that, it presented an error about not being able to fetch any top level nodes. But I remove that, it fixes login. But Now I can't add again:

Screenshot 2025-03-30 at 7.40.25 PM.png

To make this even worse, it seems like it has broken All form selections where it would normally bring up a list of users, groups/ect:

If I copy a group, I can do it successfully, it auto populates the OU.

Screenshot 2025-03-30 at 8.58.21 PM.png

But if I remove it, I can't select anything, not even the originally selected OU. (Yes, I was 100% able to pick and choose the directory before. There is no restrictions on copy command)

Screenshot 2025-03-30 at 9.01.37 PM.png

And additionally, the forms are broken and ones that use to let me pick a machine, does not show any results to choose from:

Screenshot 2025-03-30 at 9.04.43 PM.png

No issues accessing the directory in the administraton console:

Screenshot 2025-03-30 at 9.09.39 PM.png

ago by (530 points)
0

Hello,

Do we understand correctly that you upgraded following the steps from section Upgrade single-server configuration of the installation guide?

Are you able to search for users and groups in the web interface?

For troubleshooting purposes, please, post here or send us (support@adaxes.com) a screenshot of the Multi-server environment dialog. The dialog displays how many Adaxes services you have and what their versions are. For information on how to view it, see https://www.adaxes.com/help/MultiServerEnvironment.

0

Hello,

That is correct. This is a single server managed environment. I upgraded by backing up the config fully, uninstalled the softerra adaxes server, then installed the new adaxes and restored config. Everything works EXCEPT for browsing objects on the web interface. The adaxes console works fine. I did not come from a version older the. 2017 so that step did not apply.

Screenshot 2025-03-31 at 9.39.52 AM.png Screenshot 2025-03-31 at 9.46.45 AM.png

Yes, I can search for objects in the directory using search.

Screenshot 2025-03-31 at 9.41.53 AM.png

0

Hello,

For troubleshooting purposes, please, do the following:

  1. Sign in to the web interface configurator in Google Chrome or Mozilla Firefox web browser.

  2. Select the web interface the issue occurs in.

  3. Press F12.

  4. Click Network.

  5. Click All to record all network activity. image.png

  6. In the left pane, click Browsing.

  7. In the Navigation section, enable the Top level nodes checkbox. image.png

  8. In the dialog that opens, click Add.

  9. Take a screenshot and send it to us at support@adaxes.com.

  10. Export data in HAR format. To do so in Google Chrome, click the Export HAR button. image.png In Mozilla Firefox, click the HAR button and then click Save All As HAR. image.png

  11. Save the file and send it to us at support@adaxes.com.

0

HAR File along with screenshot sent.

Please log in or register to answer this question.

Related questions

0 votes
1 answer

We manage employee user accounts in our on-premise Active Directory and synchronize them to Azure Active Directory using Azure AD Connect. We'd like to be able to generate ... if this is possible so we can easily identify user accounts that are truly inactive.

asked May 9, 2023 by RickWaukCo (320 points)
0 votes
1 answer

Hi, I had to create Custom Command for distribution group creation. Default group creation wizard cannot be used, because we need some of parameters to be mandatory etc. Anyway I ... which shouldn't be targeted to any particular AD object. How do I do it?

asked Jan 20, 2020 by KIT (1.0k points)
0 votes
1 answer

Hi, I changed the view for user -> view and would like to copy those sections to modify ... but I cant find any option? Only copy it to other web interfaces?

asked Jun 5, 2023 by wintec01 (1.8k points)
0 votes
1 answer

In AdaxesConfig>Management>Forms and Views>User form - We want the ability to for Department field, when we click Configure to look similar to Manager (when it is configure is ... . I wanted to add some screenshots but didn't see the option to do it.

asked Feb 17, 2023 by mchaudh (40 points)
0 votes
0 answers

We have delegated updating user properties in AD and the usrs have requested those changes updated in the GAL. Is ther ea way to do this in Adaxes?

asked Feb 13, 2020 by Derek.Axe (480 points)
3,668 questions
3,353 answers
8,468 comments
549,178 users