Reoccuring Web Interface "Access is Denied" Error

Question

Hi All,
We have a reoccuring "Access is Denied" error for our Web Interface sites. This started frequently after upgrading to 2018 version and frequent reboots seem to clear the issue but now it is stuck and I am not sure where to start looking at. I went into IIS and restarted the website, restarted the app pool. Still the same error - any advice?

Thanks!

Comments

Hello,

At what moment exactly does the error occur? What actions you perform beforehand? Does the error occur for all the users?

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Thank you for the quick response!

1. It happens for all users across all Web Forms/Sites
2. It starts only after you click Sign in - you get a red "Access is Denied" Error
3. I am only entering my username and password and clicking Sign In - That is about it

Also quick note - I can however login to the admin console on the server with no issues.

Answer 1

Hello,

Thank you for clarifying. This behavior means that access to the Web Interface is restricted for users that get the error message. For information on how to check the access control settings for a Web Interface, have a look at the following tutorial: https://www.adaxes.com/tutorials_WebInt ... erface.htm.