Web Interface Not Taking Account Name Changes

Question

I have the HelpDesk web interface setup and I have a Create User task that our help desk can user to create new users. I have a Property Pattern setup that sets some default values including the User Logon Name (pre-Windows 2000). When I'm creating a new user using that form it populates the User Logon Name (pre-Windows 2000) with the value I've set as the default (%firstname:lower,1%%lastname:lower%) and that in turn populates some other fields that are linked to the %username% alias. If I try to change the value of the User Logon Name (pre-Windows 2000) field it changes and everything in the form updates accordingly but when I click the Create button and the account gets created those changes are thrown out and it users the value from the property pattern.

Perhaps I'm misunderstanding the Default Value of a property pattern property. I thought it would just populate a default value and if it was changed then it would accept that change but it appears that what ever is setup in the property pattern is what will be put in the AD account when it's created. So my question is this (sorry about the long winded explanation): How do I populate an "initial" value but still allow it to be changed on the web form and subsequently put into AD? The reason is that occasionally we have users that end up with the same account name using our naming method and it needs to be changed from what the default is. Hope that all makes sense.

Thanks!

Comments

Have you selected the 'disable' option in the 'speech bubble' icon to the immediate right of data entry field?

If you have customised the text then this option doesn't appear any more (feature request!) though.

Rgds

Answer 1

Hello,

bemho, actually you got it right, the value generated by the Property Pattern is just a default value. If you change the value generated by a Property Pattern, Adaxes should accept the modified value.

To help us troubleshoot the issue, can you send us the configuration of your Web Interface that you are experiencing issues with? To do this:

1. On the computer where your Web Interface is installed, open the folder that contains the Adaxes Web Interface site that you are experiencing issues with. By default, Adaxes Web Interface sites are installed to the following folders:

   • Administrators:
     C:\Program Files\Softerra\Adaxes 3\Web Interface\Admin\
   • Help Desk:
     C:\Program Files\Softerra\Adaxes 3\Web Interface\HelpDesk\
   • Self-Service:
     C:\Program Files\Softerra\Adaxes 3\Web Interface\SelfService\

2. Locate the Web.config file.

3. Attach this file to a letter and send it to our support email (adaxes@softerra.com).

Comments

Will that break the current web interface site or can I have them both running at the same time?

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No, it won't break anything. Adaxes allows you to install any number of Web Interfaces.

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Ok. I finally got around to installing another Web Interface on a different server and restored the configuration from the current server to it and it works properly (accepts the username change that I input). So with that in mind, how do I go about fixing my actual server? Just restore the configuration on it?

Thanks!

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Hello,

Hmm, that's really strange...

I suggest you try the following:

1. Clean browser caches

   If that doesn't help

2. Restore the configuration of your Web Interface

   If that doesn't help

3. Reinstall the Web Interface (without reinstalling your Adaxes service)

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Thanks for all the help with this issue. I never did figure out why it was happening, but I just installed 2013.1 and tested it out and everything is working as it should. Again, thanks for all the help.