Error when starting Adaxes service

Question

When I attempt to start the Adaxes service, it immediately stops. This is the error I see in the event viewer:

The service terminated with an error. System.TypeInitializationException: The type initializer for 'Softerra.Adaxes.Utils.Security.ReplicableSecureStorage' threw an exception. ---> System.InvalidCastException: [A]Softerra.Adaxes.Backend.BackendInfoConfigurationSection cannot be cast to [B]Softerra.Adaxes.Backend.BackendInfoConfigurationSection. Type A originates from 'Softerra.Adaxes, Version=3.12.17423.0, Culture=neutral, PublicKeyToken=43a637781bd9a3c2' in the context 'Default' at location 'C:\Windows\Microsoft.Net\assembly\GAC_MSIL\Softerra.Adaxes\v4.0_3.12.17423.0__43a637781bd9a3c2\Softerra.Adaxes.dll'. Type B originates from 'Softerra.Adaxes, Version=3.14.19312.0, Culture=neutral, PublicKeyToken=43a637781bd9a3c2' in the context 'Default' at location 'C:\Windows\Microsoft.Net\assembly\GAC_MSIL\Softerra.Adaxes\v4.0_3.14.19312.0__43a637781bd9a3c2\Softerra.Adaxes.dll'.
   at Softerra.Adaxes.Backend.BackendInfoConfigurationSection.get_Instance()
   at Softerra.Adaxes.Backend.BackendInfo.get_Server()
   at Softerra.Adaxes.Backend.BackendInfo.#QFc()
   at Softerra.Adaxes.Utils.Security.ReplicableSecureStorage..cctor()
   --- End of inner exception stack trace ---
   at Softerra.Adaxes.Utils.Security.ReplicableSecureStorage.Shutdown()
   at Softerra.Adaxes.Initializer.Shutdown()

Is there anything I can do to fix this?

Answer 1

Hello,

It looks like the issue occurs because there are extra assemblies left (e.g. after Adaxes upgrade). To remedy the issue, please, try the following:

1. On the computer where Adaxes service is installed, navigate to folder C:\Windows\Microsoft.Net\assembly\GAC_MSIL.
2. Delete folders Softerra.Adaxes and Softerra.Adaxes.Adsi.
3. Run Repair for Softerra Adaxes in Windows Programs and Features.
4. Start Adaxes service.

Should the issue persist, please, send us (support@adaxes.com) a full copy of the Adaxes Event log. For information on how to view the log, have a look at the following help article: https://www.adaxes.com/help/ServiceEventLog.