can not connect to the web UI

hello,

since the update in 2011.3, I can not connect to the web portal with a user account from another domain.

below the error after connecting:

by (360 points)

1 Answer

by (18.0k points)
0 votes

Hello,

If you restored the configuration of your Adaxes service from a backup, please make sure you entered logon information for each of the managed domains. By default, Adaxes doesn't include credentials to backup files.

To enter credentials for a managed AD domain:

  1. Launch Adaxes Administration Console.
  2. Right-click an AD domain in the Console Tree.
  3. Click Provide Logon Information in the context menu.
by (360 points)
0

I exported the password in the backup.
I just put the password in the domain and it still does not work.

by (18.0k points)
0
  1. Try restarting the Adaxes service
  2. If the problem persists, please have a look at the Adaxes Event Log. Are there any errors related to publishing Adaxes service via the Service Connection Point?
by (360 points)
0

attach the errors in the event log every time I log

by (18.0k points)
0

Please do the following:

  • Clear the Adaxes Event Log
  • Restart the Adaxes service
  • Post here all the errors from the Event Log (if any).
by (360 points)
0

event logs after restart service adaxes

log_adaxes.evtx.zip

by (18.0k points)
0

Hello,

Sorry for the delay. Our QA team have been trying to reproduce the issue in our environment. And they managed to do this.

We have never come across such an issue before. The problem is in the number of AD domains managed by your Adaxes service (I believe you have ~20).
To fix the problem right now, you'll have to unregister a couple of AD domains and restart the service.

A fix for the issue will be available in the nearest service pack for Adaxes. If you urgently need a fix, we can create a custom build for you.

Sorry for the inconvenience.

by (360 points)
0

thank you for your answer
Is there a limit to the number of domain?

by (18.0k points)
0

It may sound strange, but the limit is not to the number of managed domains. The total length of domain names separated by a space must not exceed 230 characters.

For example: domain1.com domain2.com domain3.com domain4.com

Related questions

WebUI sets the wrong AD expiration date for PST users due to the EST server. Can I enforce a single timezone for the UI?

When setting the expiration date for users in the PST timezone the date gets set to a day in the future in AD running in EST. For users in EST this works as expected, ... this work as intended. Is there a way to enforce a single timezone for the Web UI?

asked Aug 18 by alex_blacksmith (20 points)
0 votes
1 answer
Can I manage the user that is user by Adaxes to connect to Active Directory with Privilege Access Management (PAM)?

Can I manage the user that is user by Adaxes to connect to Active Directory with Privilege Access Management (PAM)? Since this user can change user's password, ... would like to manage this user so that PAM can change/rotate the password periodically

asked Nov 18, 2021 by fachmi (170 points)
0 votes
1 answer
Unable to Create Mailbox from the Web UI

Since updating from Adaxes 2020.1 to 2021.1 we are no longer able to create Mailboxes from within the web Ui with just an error this operation is not allowed in the web ... again? the security role for the admins is set to full control on all object trypes.

asked Apr 19, 2021 by philb (20 points)
0 votes
1 answer
Can I define a default cursor position in a Web UI

I have a Web interface that has a Modify action on the Home page. It opens another page that allows the user to either Choose an object to modify or perform a quick search. ... the fields. Is there a way to define a default cursor position when a page loads?

asked Feb 7, 2019 by sandramnc (870 points)
0 votes
1 answer