Create service desk onboarding ticket

Question

the following script should create a ticket when an onboarding has been submitted in Adaxes:

Import-Module JiraPS       

$password = ConvertTo-SecureString "password"  -AsPlainText -Force
$credential = New-Object System.Management.Automation.PSCredential ('adaxes@domain.com', $password)

Set-JiraConfigServer 'https://domain.atlassian.net'
New-JiraSession -Credential $credential

#Format datetime
$dateConversionFormat = "yyyy-MM-dd"
$duedate_origin = $Context.TargetObject.Get("adm-CustomAttributeDate1")
$duedate = $duedate_origin.ToString($dateConversionFormat)

$initiator = Get-AdmUser  -Filter 'mail -like "%initiator%"'

Try{
    $issue = New-JiraIssue -Project "IOO" -IssueType Task -Summary "%param-summary%" -Description "%param-description%" -Labels "Onboarding" -Reporter $initiator.UserPrincipalName
    Set-JiraIssue -Issue $issue.Key -Fields @{ duedate = $duedate } 
    Set-AdmUser "%distinguishedName%" -Add @{"adm-CustomAttributeText20"=$issue.Key} -AdaxesService localhost
    $Context.LogMessage("Opening Jira Ticket $issue.Key with summary: %param-summary%", "Information")
}
Catch{
   $Context.LogException($_.Exception)
}
Finally{
    Remove-JiraSession
}

---

When running the onboarding process, the following errors appear:

Exception calling "Get" with "1" argument(s): "The 'adm-CustomAttributeDate1' property cannot be found in the cache." Stack trace: at <ScriptBlock>, <No file>: line 16
You cannot call a method on a null-valued expression. Stack trace: at <ScriptBlock>, <No file>: line 17

Answer 1

Hello,

The error occurs because adm-CustomAttributeDate1 is empty for the user the script is run on. To avoid such issues, use try-catch blocks for retrieving property values. For example, if you use the below approach, the script will exit if the property is empty:

try
{
    $duedate_origin = $Context.TargetObject.Get("adm-CustomAttributeDate1")
}
catch
{
    $Context.LogMessage("Property adm-CustomAttributeDate1 is empty.", "Warning")
    return
}