Adaxes

Approval Requests with Load Balanced Servers

0 votes

We are currently looking through approval requests and have run into a snag.

We implemented approval steps for users that want to change their display photo.

The photo change action sends an email approval to the manager listed in AD.

Our problem is that the approval is initiated by Adaxesserver1, but based on our load balancing, the approval email may direct the manager to Adaxesserver2 to approve the request.
Adaxesserver2 has no knowledge of the approval request because it was initiated on server 1.

Any help with this would be greatly appreciated.

by (70 points)
0

Hello,

Actually, information on Approval Requests is replicated among Adaxes services, so, even if the manager logs in to another server, they will see the request anyway and will be able to approve or deny it. Have you tested this? If information on Approval Requests is not replicated, then there is an issue with Adaxes service configuration replication that needs to be resolved.

by (216k points)

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