Question

In order to add a managed domain does it have to be trusted by the primary domain adaxes is installed an running in?

I have set up a domain for testing adaxes and it is not trusted by our production domain. When I try to add the user account when setting up the managed domain it errors out bad username and password. I have set my host file to point the untrusted domain to it's primary Domain Controller.

Answer 1

Hello,

To register a managed domain in Adaxes there is no need to have trust relationships between the domain being registered and the one where Adaxes service is installed. All you need to do is open all the ports used by Adaxes. For information about the ports, have a look at the following FAQ article: https://www.adaxes.com/questions/20/what-ports-does-adaxes-use.

Comments

I have turned off windows firewall. I beleive all the ports are open and I still get the same issue.

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Hello,

For troubleshooting purposes, please, provide us with a screenshot of the error message you are facing. Also, please, specify when exactly it occurs. You can post the screenshot here or send to us at support@adaxes.com.

Also, please, make sure that there is no other software (e.g. antivirus) that might block the connection.

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when trying to specify a service account for the domain is when the error occurs. I have turned off windows fire wall Antivirus is turned off

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I figured this out and it was a DNS issue. Thanks for helping.

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Hey, I'm getting the same error with a very similar setup - do you remember what the issue ended up being? Thanks!

Edit: I managed to figure it out. For anyone else with this issue, I needed to add a conditional forwarder to the DNS server on the domain that Adaxes was installed on, pointing to the DNS server of the domain I was trying to add.

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Yes it was an issue with DNS and having a pointer to the untrusted domain.