Deleted AzureAD groups still showing in Adaxes

Question

Hi

We've removed some AzureAD groups from the Azure portal and confirmed these are deleted - they aren't even in the Deleted groups any more, but they are still showing in the Adaxes console.

Is this something to be expected and is there a way to clean up these groups in Adaxes?

Thanks

Matt

Answer 1

Hello Matt,

Yes, this behavior is expected. For details, have a look at the following help article: https://www.adaxes.com/help/ConfigureCacheMaintenance.

Comments

Thnks, but the cache maintenance is on and set for every 60 seconds. The groups in question were removed before Christmas

There is only one server in this installation as we're still testing 2023. We're running version 3.15.20916.0

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Hello Matt,

For troubleshooting purposes, please, send us (support@adaxes.com) a copy of the Adaxes Event Log in EVTX format. For information on how to view the log, have a look at the following help article: https://www.adaxes.com/help/ServiceEventLog.

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Thanks, I've emailed the event log through. If it helps, I did install the original release of 2023 first then updgrade to the current release.

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Hello,

Did you solved your error? I encounter th same problem with a group deleted in my Azure AD still visible in Adaxes. Thanks, Gabriel

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Hi Gabriel

I didn't and had completely forgotten about this post to be honest. Additionally, I've now left the company which has that environment so am not going to be able to run any tests to see if this is still a problem for them

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Hello Gabriel,

With the above said, please, send us (support@adaxes.com) a copy of the Adaxes Event Log in EVTX format and we will glaldy assist you with the issue. For information on how to view the log, have a look at the following help article: https://www.adaxes.com/help/ServiceEventLog.

Also, please, provide a screenshot of the Multi-server environment dialog. The dialog displays how many Adaxes services you have and what their versions are. For information on how to view it, see https://www.adaxes.com/help/MultiServerEnvironment.