HTTP Error 440 on Rest API. Anyone seen this before?

Question

We are getting this error on restapi when connecting. What could be causing this? We recently had to do a complete reinstall from a configuration backup due to a rollback of 2023. We are running 2021.1

440 : '{'message':'Failed to decrypt an authentication token. The decryption key is missing.','code':'unauthenticated'}'

Answer 1

Hello Mark,

This error message can occur when the same security token for REST API is renewed and reused for a long time, approximately a week. Once a week, Adaxes generates new asymmetric keys used to encrypt and decrypt the authentication data. If a token was encrypted using the previous public key, it cannot be decrypted with the new key.

To remedy the issue, you need to establish a new authentication session and obtain a new security token.