Hi Team,

Is there a way i can give the helpdesk an option to see why a users account has been locked?

by (20 points)

1 Answer

by (306k points)
0 votes

Hello,

User accounts get locked out only when a predefined number of failed logon attempts occurs. At the same time, it happens in AD itself and you will never see logs on the lockout itself or anything else in Adaxes. However, you can see Web interface logon attempts including failed ones in the general log.

Related questions

Hi team, for our portal we have the following settings Opening a user I see the following details If I click on Edit (1) I still see the option If I use the other ... option is hidden How can we ensure, both edit modes and views show only the relevant fields?

asked Sep 4 by wintec01 (2.3k points)
0 votes
1 answer

As part of user deprovisioning, I've run a script in Adaxes targeted at the on-prem AD account to remove all group memberships. It removes only the on-prem groups ... ://www.adaxes.com/script-repository/remove-all-group-memberships-for-a-user-account-s33.htm

asked Jul 18 by GSeeds (20 points)
0 votes
0 answers

We have a need to add users who have direct reports to a security group. We're currently using, If the Direct Reports' property is not empty, but this also grabs users ... has to do with the recipientTypeDetails, but I can't figure out how to implement it.

asked Jul 1 by srisingerOMF (20 points)
0 votes
1 answer

Fresh install, new user. I've connected our local and cloud tenant. I've successfully added a user's cloud account as an admin in properties but when they try to login ... brute force protection and the error is still "The user name or password is incorrect. "

asked Jun 5 by hippodrome (50 points)
0 votes
1 answer

This is only to disable user account

asked Apr 18 by Erik Lovlie (20 points)
0 votes
1 answer