Adaxes

Adaxes Service becomes unavailable multiple times a week

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Hello,

We have been using Adaxes for a couple of weeks now. We have observed that occassionally the Softerra Adaxes Service errors out and the service stops working. This usually requires us to login and restart the service to resolve the problem. Ocassionally the issue has been able to correct itself after some small downtime. Can we identify why this happens to being with? I have shared some screenshots of the logs when the service errors out and when it resolves itself.

Service Stopped Event Log - image.png

Service Started Event Log - image.png

This is the error the team is getting when running scripts and being unable to connect to the service - image.png

by (60 points)

1 Answer

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by (294k points)

Hello,

For troubleshooting purposes, please, provide us with a screenshot of the Multi-server environment dialog. The dialog displays how many Adaxes services you have and what their versions are. For information on how to view it, see https://www.adaxes.com/help/MultiServerEnvironment.

Also, please, provide us with a copy of the Adaxes Event Log in EVTX format. For information on how to view the log, have a look at the following help article: https://www.adaxes.com/help/ServiceEventLog.

Please, send the details to support@adaxes.com. Any additional details will be much appreciated.

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