Scheduled Reports won't send email to certain accounts

Question

I have 2 scheduled reports that are supposed to be emailed to a distribution group with 4 members. Only 2 of the members are receiving the email. I ran a Message Trace in Exchange Online and it shows that Adaxes did not even try to send to the 2 people that didn't receive it.

I changed the Recipients on the Scheduled Report to the 2 members that didn't receive the emails (individually, not in a group) and ran the report and nobody received it.

Message Trace in Exchange Online shows that no messages were sent at all.

I tried again with another unrelated user account and it sent just fine. There's just something about these other accounts that Adaxes doesn't like and won't send email to. Where should I start looking for the problem?

Never mind. I figured it out.

Answer 1

Hello,

Adaxes reports display data based on the permissions of the user for which the report is generated. By permissions here, we mean those that are granted by Adaxes security roles. If a user does not have permissions to view directory objects returned by a report, the generated report will be empty. You can view the report as one of the users in question to check if the generated report is empty: https://www.adaxes.com/help/ViewReportAsAnotherUser. If the report generated for the user is empty and the scheduled report is configured to skip the delivery of empty reports, the email notification will not be sent.

Additionally, make sure that the accounts in question have email addresses populated.

Comments

It turns out that I had removed the View All Report permission from those two accounts a few months ago while testing something else and never gave them back.

I found an "Access is denied" error in the Errors in Adaxes Log when it was trying to send out those reports.