Adaxes

2025.1 Update - Adaxes Service Wont Start After Updating

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We followed the upgrade instructions here: Adaxes Installation Guide We upgraded from 2023.2 to 2025.1 in a Single Server Configuration. -Backed up our configuration using the backup tool provided in the Backu up/restore configuration guide. -Unisntalled the old version of Adaxes. In our case, it was 2023.2 -Installed 2025.1 -Restored the configuration

Thats as far as we get before the Softerra Adaxes service on the server just stops. We are able to start it again but then after a few minutes, it stops again and the application is no longer usable; we have to revert to our snapshot with 2023.2 on it. I have some error logs of the server with 2025.2 on it that we saved before having to revert back that I can provide.

ago by (20 points)
0

Hello,

For troubleshooting purposes, please, send us (support@adaxes.com) a copy of the Adaxes Event Log in EVTX format. For information on how to view the log, have a look at the following help article: https://www.adaxes.com/help/ServiceEventLog.

ago by (301k points)

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