Problem with self service module after updating to 2018.1

Question

After we updated our site to 2018.1 suddenly the Password Self Service link is throwing an error:

" Could not load file or assembly 'Softerra.Adaxes.Adsi, Version=3.8.14823.0, Culture=neutral, PublicKeyToken=43a637781bd9a3c2' or one of its dependencies. The system cannot find the file specified.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.IO.FileNotFoundException: Could not load file or assembly 'Softerra.Adaxes.Adsi, Version=3.8.14823.0, Culture=neutral, PublicKeyToken=43a637781bd9a3c2' or one of its dependencies. The system cannot find the file specified."

Other interfaces are workin as expected.

Answer 1

Hello Johnson,

By default, all Web interfaces in Adaxes 2018.1 use Sign In settings of the Common Sign In page. You can access the page using a URL like the following: http://host.company.com/Adaxes#/SignIn. If you want to access a specific Web Interface directly, use a URL like the following: http://host.company.com/Adaxes/HelpDesk/#/SignIn.

​Starting from Adaxes 2018.1 there is only one virtual directory for all Adaxes Web interfaces in IIS Manager. The directory is Adaxes. You need to remove the virtual directories for old custom Web Interfaces. They do not get removed automatically when you uninstall Adaxdes which is by design. Finally, you should have something like the following: