0 votes

In the Exchange Properties we want to set the Retention Policy, but it shows only "[No Policy]" and the list is empty.

An Get-RetentionPolicy of Exchange shows: `Get-RetentionPolicy

Name RetentionPolicyTagLinks Guid


ArbitrationMailbox {Never Delete, AsyncOperationNotification, XXXXXXXX-3bd3-460b-b327-XXXXXXXXXXXX ModeratedRecipients, AutoGroup} Gelöschte Elemente {Gelöschte Objekte, Junk-EMail löschen} XXXXXXXX-5a29-4ce4-987c-XXXXXXXXXXXX Löschen Default MRM Policy {Never Delete, 5 Year Delete, 1 Year Delete, XXXXXXXX-2584-4883-b27d-XXXXXXXXXXXX 6 Month Delete, 1 Month Delete, 1 Week Delete, Personal never move to archive, Personal 5 year move to archive, Default 2 year move to archive, Personal 1 year move to archive, Recoverable Items 14 days move to archive} Posteingang löschen {Posteingang löschen} XXXXXXXX-73a4-42e2-b1d5-XXXXXXXXXXXX`

Running Exchange 2019 CU8/9 Version 15.2 (Build 858.5) on a Server 2019. Running Adaxes 2021.1 aswell on a server 2019 machine.

Do you have any ideas why the list is empty in adaxes?

Kind regards, Constantin

by (190 points)
0

Hello Constantin,

For troubleshooting purposes, please, enable tracing of requests sent to Exchange servers, reproduce the issue and send us (support@adaxes.com) the log file. For information on how to enable the tracing, have a look at the following help article: https://www.adaxes.com/help/EnableExchangeRequestLogging.

1 Answer

0 votes
by (292k points)
selected by
Best answer

Hello Constantin,

It looks like the issue occurs because the account that was specified during the domain registration in Adaxes does not have required permissions in Exchange. For information on how to check/change the account, have a look at the following help article: https://www.adaxes.com/help/ChangeManagedDomainServiceAccount. It is recommended to assign the account to the Organization Management role group. It provides administrative access to an entire Exchange organization and can perform almost any task.

If, for some reason, you do not want to provide the account administrative access to your Exchange organization, you need to assign the account to the following role groups in Exchange:

For more details, see Understanding Management Roles.

0

Thanks a lot, that worked out :-)

Related questions

0 votes
0 answers

We are updating our deprovision script. We need to add retention policies to shared mailboxes. However when I go to mailbox features and try to enable the policy we ... is blank. It appears that our account has the appropriate permissions to access exchange.

asked Oct 17 by EnbyAdmin (60 points)
0 votes
1 answer

So if we change the flow on the exisitng deprovision script to the above, is there a way to set a retention policy tag to the converted mailbox? Our standard retention is 90 days.

asked Sep 19 by EnbyAdmin (60 points)
0 votes
1 answer

I'd like to set up a business rule to automatically enable the Office 365 archiving feature for newly created users. I've found the PowerShell code to do this, but I'm ... get it to connect to our Office 365 account or does it know to use that automatically?

asked Sep 8, 2014 by danftasc (440 points)
0 votes
1 answer

I have a report scheduled to run weekly with the following delivery options: There are 3 recipients on this report. For 2 of these recipients, the report is successfully ... following: But the email is still not delivered to that third recipient. Any thoughts?

asked Aug 21 by msinger (210 points)
0 votes
1 answer

Hi, I copied report "recently created users" and added a parameter to check for specific value in extensionAttribute3. If this attributes starts with e.g. value "startdate" , only those users ... $null, * , %%, ? , ...) Any idea how to build the report?

asked Jul 7, 2023 by wintec01 (1.5k points)
3,569 questions
3,259 answers
8,275 comments
547,962 users