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retention policy empty

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We are updating our deprovision script. We need to add retention policies to shared mailboxes. However when I go to mailbox features and try to enable the policy we have in exchange admin the retention policy is blank. image.png

It appears that our account has the appropriate permissions to access exchange.

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Hello,

For troubleshooting purposes, please, send us (support@adaxes.com) the following:

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