Action on approval Denied

Question

In a custom command where an approval is added in Powershell code ($Context.SubmitForApproval) or as an action ‘Send this operation for approval’ how can you run specific action/code if the approval is Denied?

Example; If approval is denied a mail is sent to requestors manager and requestors account is disabled.

Answer 1

Hello,

It can only be done using a business rule triggering After updating a ApprovalRequest. Pay attention that the target object of the business rule is an approval request itself.

Comments

How do I map the approval request in the business rule to the action that requested the approval. What property or attribute in the approval (denied) can be linked to the original action.

In step 1 I get an ticketID from the external system. If the action is denied I need to update an object with that ticketID.

---

Hello,

Unfortunately, there is no possibility to map the actions. If the ticketID is saved to a user property, you can obtain the ID using a script like below.

$propertyName = "description" # TODO: modify me

$targetObject = $Context.TargetObject.TargetObject

try
{
    $propertyValue = $targetObject.Get($propertyName)
}
catch
{
    $Context.LogMessage("Property $propertyName is empty.", "Information")
    return
}

---

One problem might be that the TargetObject is not created since the approval was denied.

Can one creative way be to use a custom script parameter as identifier between approval and action. Match $request.DescriptionOfOperationToApprove to that parameter.

If so, is there a way by Powershell SDK to set an action parameter, some method to $context. Or should I split the actions.

1. Get external data and ObjectID
2. Initiate custom command with argument of ObjectID as parameter (that can be found in $request.DescriptionOfOperationToApprove)

---

Hello,

Unfortunately, there is no such possibility.