Adaxes

"The 'userAccountControl' property cannot be found in cache" error.

0 votes

Error occurs when trying to use SSPR from self-service web interface and from the Windows login screen. Has anyone seen this before? I haven't been able to find much, if any information about it. We have SSPR configured exactly how it is laid out here: https://adaxes.com/help/ConfigurePasswordSelfService/

by (40 points)
0

Hello,

The error can occur when calling the Get method for an empty property. For troubleshooting purposes, please, post here or send us (support@adaxes.com) the following details:

by (288k points)
0

Adaxes Error.jpg

This screenshot is when using the SSPR client on the windows login screen, but the same error occurs if I sign into Adaxes self-service and try it that way. I also looked at the logs in the Adaxes admin console and there are zero logs related to this error. I have tried reseting my password multiple times today and nothing has showed in the logs at all.

by (40 points)

1 Answer

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by (288k points)

Hello,

Thank you for the provided details. The issue occurs because the account specified for your managed domain in Adaxes does not have the required native AD permissions to read the Account Options (LDAP name userAccountControl) property of the user. For information on how to check/change the account for a domain in Adaxes, see https://www.adaxes.com/help/ChangeManagedDomainServiceAccount.

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