After disable user, not user found or show when try enable

Question

After disable user, not user found or show when try to enable...i follow and try many way yet still not showing.. please help

i;m using the latest verison 2023.2

https://www.adaxes.com/questions/10865/business-unit-disabled-accounts-not-showing-webinterface

https://www.adaxes.com/questions/10717/selfservice-group-management-does-not-show-disabled-account

https://www.adaxes.com/help/PreventUsersFromViewingTheStructure/#change-top-level-node

Comments

Hello,

Sorry for the confusion, but we are not sure what exactly the issue is. Please, describe it and the desired behavior in all the possible details with live examples and screenshots. If there is information you cannot post here, please, send it to support@adaxes.com.

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after disable user in self service page , when i try to enable back it back on same page the user that have disable is not display that.

So i cant enable the user which we have disable in self service page

Answer 1

Hello,

Out of the box, the Self-Service Web interface is configured to only display enabled and not expired user accounts. For information on how to change the settings, have a look at section Configure criteria for displaying objects of the following tutorial: https://www.adaxes.com/help/ControlObjectsDisplayedInWebInterface/#configure-criteria-for-displaying-objects. After saving the changes, make sure to clear your browser cache and sign out/in to the Web interface.

Comments

Hi, i tested this method too and i using ingonicto google and clear everytime but no luck..same, cant see the disabled user when try enable in the menu

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Hello,

Did you make the changes using the Web interface configurator as instructed in the tutorial? Please, provide us with a screenshot of the Browsing tab. It should be like the following: If the checkbox in the Criteria column is selected for the User object type, click Edit criteria and provide us with a screenshot. If you cannot post the screenshots here, please, send them to support@adaxes.com.

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Hi

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Hello,

You still have some criteria specified for user objects. As we mentioned in the previous post, please, click Edit criteria next to the User object type and provide a screenshot.

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Hi

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Hello,

As we mentioned in previous posts, that is the default configuration of the Self-Service Web interface and you did not change it. That is why the Web interface does not display disabled accounts. To change that and for the Web interface to display all user accounts, clear the checkbox in the Criteria column for the User object type. IMPORTANT: after saving the changes, clear browser cache and sign out/in to the Web interface.