Adaxes

Website logging users out after password change

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This happens very rarely, but occasionally when a user changes there password from the self service site they will be logged out from the site. This is confusing to our users because they can't tell if they changed their password or not and creates extra work for our admins. Is there a setting we need to change to stop this from happening?

Any advice is appreciated, thanks!
Spencer

by (120 points)

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Hello Spencer,

It looks like a replication issue. Can you check replication between your AD domain controllers, for example, using the following article by Microsoft: https://technet.microsoft.com/en-us/lib ... s.10).aspx?

Do you have any Business Rules triggering Before Changing Password of a User?

0

It looks like we narrowed it down to a script running after the password change. It was occurring when a user didn't have an email account associated with the their account. Our script didn't have a fall back for when a user didn't have an email address and it was causing this error.

Thanks for the help!
Spencer

by (120 points)

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