Adaxes

Smartcard; additional PIN Dialog

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Hello Support-Team,
we are using Smartcards for Windows logon.
Some users get an additional PIN Dialog after they launch the Adaxes Administration Console.
This also happens every time they unlock a Session.
Is this a known issue? Is there a fix?

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Hello,

Adaxes uses the standard .NET methods for authentication, including any operations with smart cards. We've already experienced a similar issue with one of our customers, and eventually it got fixed after updating the smart card driver software. Any other smart cards that we tested with work OK. So, we suggest that you turn to your smart card hardware manufacturer with this issue.

0

Hello,

it is interesting, that the PIN Dialog pops up a while after the Administration Console is up and running. Not at the beginning.
As far as I know a PIN Dialog is only needed if a Software tries to access the private key of a certificate. Is there any mechanism in the Administration Console, which needs an authentication after it is already running a while?

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Hello,

No, there is no such mechanism.

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