Managed Office 365 tenants - polling for license count

Question

I am wondering what the expected behavior is, and what troubleshooting can be done, for this issue:

We have a few tenants listed under Cloud Services > Office 365
We purchase licenses in the o365 portal, and they show as available.
2 hours later we create an o365 user in Adaxes, but it fails because Adaxes shows that no licenses are available.
I right-click on the tenant and hit "Update Data"
Then Adaxes shows the correct license count and a user can be created.

I am wondering how often Adaxes polls o365 for updated license info?
Is there a way to change that interval?
Is there a way to get a notification if Adaxes cannot update the license data?

Our techs use the web interface, and don't have access to the Adaxes Administration Console, so they come to me when the license count is wrong. If I know how long it should take I can let them know, but they don't have access to force the license update themselves.

Thanks,
Jason

Answer 1

Hello Jason,

I am wondering how often Adaxes polls o365 for updated license info?

Be default, Adaxes updates the cache of Office 365 tenant data every 3 hours.

Is there a way to change that interval?

It is possible starting with Adaxes version 2018.1. To check the version you are currently using:

1. Launch Adaxes Administration Console.
2. Right-click your service.
3. In the context menu, click Properties.
   
4. Adaxes version will be displayed on the General tab.
   

Is there a way to get a notification if Adaxes cannot update the license data?

Unfortunately, there is no such possibility.

Comments

Thanks for your response. Where do I change that interval?

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Hello Jason,

As we understand, you are using Adaxes version 2018.1 or later. In this case, you can update the interval using the below script. In the script, the $hours variable specifies how often Adaxes will update the cache of Office 365 tenants data in hours. The script should be executed in Windows PowerShell on the computer where Adaxes service is installed. When prompted, specify the credentials of the Adaxes service account (specified during Adaxes installation).

[Reflection.Assembly]::LoadWithPartialName("Softerra.Adaxes.Adsi")

$hours = 2 # TODO modify me (hours)

$updateDataPeriodHours = New-TimeSpan -Hours $hours

# Bind to Adaxes service
$admNS = New-Object "Softerra.Adaxes.Adsi.AdmNamespace"
$admService = $admNS.GetServiceDirectly("localhost")

# Bind to the 'Configuration Set Settings' container
$path = $admService.Backend.GetConfigurationContainerPath("ConfigurationSetSettings")

# Update configuration parameter
$credential = Get-Credential
$settings = $admService.OpenObject($path, $credential.UserName,`
    $credential.GetNetworkCredential().Password, 0)

$settings.SetParameter("O365.UpdateTenantDataPeriod", $updateDataPeriodHours)]

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Great, thank you.