LDAP unavailable

Question

had a weird issue this evening...when trying to authenticate via the web interface it reported "The LDAP server is unavailable."...nothing too crazy in the event logs...bounced the server then ok...can we specify the LDAP? or ideas on troubleshooting going fwd?

Answer 1

Hello,

It looks like the computer where the Web Interface is installed cannot use its own account to login to the LDAP server and authenticate users. To remedy the issue:

1. On the computer, where Adaxes Web Interface is installed, launch Internet Information Services (IIS) Manager from Control Panel \ Administrative Tools.
2. In the Connections Tree, expand the server that hosts the Web Interface type, and then expand Sites.
3. Expand the web site for the Adaxes Web Interface.
4. Select the virtual directory for the Web Interface type that you are experiencing issues with.
5. In the right view pane click Basic Settings.
   
6. Note the application pool that is used for the Web Interface type. It is displayed in the Application pool field.
   
7. Click Cancel.
8. In the Connections Tree, select Application Pools.
9. Select the application pool that is used for the Web Interface type.
10. Click Advanced Settings in the right view pane.
    
11. In the dialog box that appears, select the Identity field and press the embedded Edit button.
    
12. Select the NetworkService built-in account.
    
13. Click OK two times and restart IIS.