Troubleshoot web interface customization

We're experiencing an error opening the Web Interface Customization module. There don't seem to be any relevant posts here, nor can I find any obvious problems in the event log. Looking for guidance on how to troubleshoot this error:
"The Adaxes service is not available. You will not be able to configure custom command operations and actions. The specified configuration set doesn't include any services registered for the 'domain'.

We get secondary errors when trying to configure a website. For example:
In the Configure Column dialog "The Adaxes service is not available. The property list will be empty. You can add a property name manually by clicking Add Extra button."

by (520 points)

1 Answer

by (216k points)
0 votes

Hello,

It seems like you've started the Web interface Customization tool with credentials of a user that is not a member of any forests that domains registered in Adaxes belong to. To workaround the issue, try launching the Web interface Customization tool with credentials of Adaxes default service administrator (the user that you specified when installing Adaxes). To do this:

  1. Press Win+R

  2. Type cmd.exe and press Enter.

  3. Type
    runas /username:DOMAIN\User "C:\Program Files\Softerra\Adaxes 3\Web Interface\Softerra.Adaxes.Web.UI.Configuration.exe"

    where:

    • DOMAIN\User - the username of Adaxes default service administrator that you specified during installation of Adaxes,
    • C:\Program Files\Softerra\Adaxes 3\Web Interface\Softerra.Adaxes.Web.UI.Configuration.exe - the full path to the Web interface Customization tool.

  4. Press Enter.

Related questions

Web Interface Customization for iframe

Is it possible to hide the header and footer completely when using iframe and automatic login? I see options to hide individual sections, but I am not able to hide the Home, Logout, username, etc. Is it possible to show just the main content section?

asked Jul 9, 2013 by sdavidson (730 points)
0 votes
1 answer
Web UI form customization change issue

Hi, When I make a change to a specific interface type via the "Adaxes Web Interface Customization" application, those changes are not getting updated on the ... these changes should apply automatically without an IIS reset. Am I missing something?

asked May 1, 2013 by avfasi (80 points)
0 votes
1 answer
Criteria for Actions in web interface

In the Adaxes web interface configuratior, you can set up custom actions, and adjust the object selector. I am able to set Object Selection to "Objects selected by user," and ... this question makes sense. Please let me know if there's anything I can clarify.

asked 1 day ago by apruitt (300 points)
0 votes
1 answer
Web Interface Tutorial not working

Hi, there is a "Tutorials" link in the web interface config and its pointing to https://www.adaxes.com/tutorials_WebInterfaceCustomization.htm But it seems this page is (at least for me) not working currently.

asked Nov 4 by wintec01 (2.4k points)
0 votes
1 answer
Issues with exporting multiple changed values from the Web Interface to a report

Hello I am trying to export data via a script in a Business Rule for multiple users when their password is reset in the Web console, and I am having the following ... "%mail%" 'P' = "%unicodePwd%" } } $Data | Export-Csv -Path $csvFilePath -NoTypeInformation

asked Oct 10 by apruitt (300 points)
0 votes
1 answer