Nevermind - we figured out the issue was with a changed GPO that nobody knew changed.
My Help Desk users can unlock accounts one at a time under user management, Unlock Account. However, under the "Locked out Users" on the Home Page, there is no option to select multiple users to unlock- the check boxs are not visible.
Hello! I am creating a scheduled task, which in pseudocode does the following: 1st action: If account is locked AND if extensionattribute6 is empty send email to the locked account set ... of my DC's, the value is correct. How do I work around this? Thanks!
We have password self-service enabled with users adding their questions, but was wondering if we could dispaly those answers to the help desk so that they can confirm that the user calling in is actually them? Is there an option to do somnething like that?
We have a customized the help desk security role to allow only resetting passwords and unlocking accounts. We don't want them to be able to enable accounts that are disabled ... writing to certain "account options"? It seems that its an all or nothing setting.
Hi, how can I change Help Desk to something a little more specific like "Onboarding Portal"? Or a bit more catchy that our HR will like rather then see Help Desk in the left hand corner.