No credentials are specified for the Office 365 tenant "TenantName" associated with the user.

Question

This message is displaying inside the Office 365 properties for every user on this account/domain. Multi-Factor Authentication is disabled on the tenant account and I am able to connect with the account using Azure Active Directory Powershell module on the same servers where Adaxes is installed. I also verified that the account the Adaxes services uses can successfully connect as well. I also enabled tracing of requests sent to Office 365, viewed the log and found no errors there.

I tested deleting the tenant and adding it back as well as creating another account with the same level permissions and replacing it as the tenant and still got the same error message. I do have other domains that are working with O365 without issue on the same servers as well.

Answer 1

Hello,

Do we understand correctly, that you have multiple instances of Adaxes service sharing common configuration? If that is correct, you need to specify the credentials for each Office 365 tenant manually on each instance. This is required because the credentials are not replicated which is by design. To specify the credentials:

1. Launch Adaxes Administration Console.
2. In the Console Tree, expand your service node.
3. Navigate to Configuration\Cloud Services and select Office 365.
4. In the Result Pane on the right, right-click the tenant marked in red and then click Edit.
5. Activate the Admin Account tab and specify the credentials.
6. Click OK and save the changes.
7. Repeat steps 2-6 for each instance of Adaxes service you have.