Adaxes

how to re-enroll

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how can i re-enroll a user who as forgot the answers to the secret questions

by (20 points)

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by (3.6k points)

Hello,

If the user knows their password, they can sign in to the Web Interface and re-enroll by themselves. In order for them to do this, the Password Self-Service component has to be enabled for the Web Interface. For information on how to enable the component, please, take a look at section Web Interface of this tutorial: https://www.adaxes.com/tutorials_SelfService_ConfigurePasswordSelfService.htm. You need to make sure that re-enroll option is available for the user in My Menu drop-down and/or the Password Self-Service card is enabled.

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