Perform custom action on Notification approval result

Question

HI,

I have scenario to perform a custom action based on the notification approval result. Before creating a user, i need to send out for an approval, if the request is approved, i have to create a zendesk ticket with all the user data for reference.

If Notification Aprroval result is Yes
//execute task1
else Notification Approval result is No
//execute task2

I am new to this and could not find a direct way of doing it. Is there a way we can achieve this. Any help/pointers or references would really appreciated.

Answer 1

Hello,

Approving or denying an Approval Request means modifying it. So, to perform certain actions when an Approval Request is approved or denied, you need to create a Business Rule triggered after updating an Approval Request. To create such a rule:

1. Create a new Business Rule.
2. On step 2 of the Create Business Rule wizard, enable the Show all object types option.
3. Select ApprovalRequest, and then After updating a ApprovalRequest.
   
4. On step 3, add an action that must be performed when a request is approved. For example, if you want to run a PowerShell script, add the Run a program or PowerShell script action. To include a description of the operation that was approved in your action, use the %adm-DescriptionOfOperationToApprove% value reference.
   
5. When done with the action, click OK.
6. Now, you need to specify a condition when the action must be performed. When an operation is approved, the ApprovalState property of the Approval Request is set to 1. Click Add Condition.
7. Select If <property> <relation> <value>.
8. Specify If ApprovalRequest equals 1.
   
9. Click OK.
10. Click the Add action to a new set link.
11. Add an action that must be performed when a request is denied.
12. When done with the action, click OK.
13. Now, you need to specify a condition when the action must be performed. When an operation is approved, the ApprovalState property of the Approval Request is set to 2. Click Add Condition.
14. Select If <property> <relation> <value>.
15. Specify If ApprovalRequest equals 2.
    
16. Click OK.
17. On the final state, include Configuration Objects in the Activity Scope of the rule.

Comments

Thanks, This is perfect!