Adaxes Crash on Parallels VM

Question

I´ve installed Adaxes Admin Console on a Parallels VM on a MacBook. When I try to the Admin Console it crashes without any error message. In the event viewer I see the following error:

Faulting application name: admc.exe, version: 3.13.18106.0, time stamp: 0x5f2c0c69 Faulting module name: mfc140u.dll, version: 14.29.30035.0, time stamp: 0x608dcde1 Exception code: 0xc000026f Fault offset: 0x000000000066784c Faulting process ID: 0x2164 Faulting application start time: 0x01d8ff7e4433e948 Faulting application path: C:\Program Files\Softerra\Adaxes 3\Administration Console\admc.exe Faulting module path: C:\Windows\SYSTEM32\mfc140u.dll Report ID: ed5e892b-cb55-492b-8108-18a11ec96b81 Faulting package full name: Faulting package-relative application ID:

Does anyone recoginced the same error?

Comments

Hello Matthias,

Sorry for the confusion, but we are not sure what exactly you mean. Adaxes components can only be installed on Windows OS. How exactly did you perform the installation of the Administration console?

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Hello,

on the MacBook I have a Virtual Machine with Windows 11. There I´ve installed the Administration Console. The installation was successfull without problems, but when I try to start Adaxes it results in a crash.

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Hello Matthias,

Thank you for clarifying. For troubleshooting purposes, please, specify the following:

• The build number of Windows OS you have on the virtual machine.
• The version of Adaxes you installed. You can check it in the list of installed programs.
• The versions of the Microsoft Visual C++ Redistributable applications.

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Hello,

Adaxes 2020.1 (3.13.18106.0) Windows 11 Enterprise 21H2 (22000.1219)

Answer 1

Hello Matthias,

It looks like the issue occurs because some files used by Adaxes Administration console were corrupted or deleted. To remedy the issue, try running Repair for Softerra Adaxes from Windows Programs and Features.

Comments

Hello, I tried the repair option, but the problem still exists. These are the installed Visual C++ versions:

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Hello Matthias,

According to the screenshot, the version of Microsoft Visual C++ you have is not the latest one. Please, try upgrading the components and check whether the issue persists.

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Hello,

after installing the latest version of C++ everything works fine. Thx for your support!