Hello,
For troubleshooting purposes, please, provide us with a screenshot of the Multi-server environment dialog from both services. The dialog displays how many Adaxes services you have and what their versions are. For information on how to view it, see https://www.adaxes.com/help/MultiServerEnvironment.
Also, please, provide a screenshot where you see just a single instance of Adaxes service. Any additional details will be much appreciated.
You can post the screenshots here or send to us at support@adaxes.com.