"The document will not be delivered as it is empty."

Question

I have a report scheduled to run weekly with the following delivery options:

There are 3 recipients on this report. For 2 of these recipients, the report is successfully delivered with attachment. For the third recipient (a shared mailbox), the following occurs:

The report is obviously not empty as it is delivered to the other two recipients, and running the report manually returns results.

I also tried changing the delivery options to the following:

But the email is still not delivered to that third recipient.

Any thoughts?

Answer 1

Hello,

A scheduled report is generated separately for each recipient and depends on their permissions in Adaxes. As such, a report can be empty for one recipient, but not the other. To check the report for the recipient in question, you can follow the steps from this help article: https://www.adaxes.com/help/ViewReportAsAnotherUser.

Comments

So it's not possible to deliver that report to a shared mailbox without adding it to a security role in Adaxes?

When I follow those steps to view a report as another user, the recipient in question isn't even selectable.

Edit: It appears I can't even assign that mailbox to a security role.

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Hello,

So it's not possible to deliver that report to a shared mailbox without adding it to a security role in Adaxes?

Yes, that is correct.

It appears I can't even assign that mailbox to a security role.

The behavior is by design. Shared mailboxes cannot be trustees in security roles.