Request approve/deny email buttons not working on 2025.1

Question

Just recently built a new server, installed 2025.1, and restored configuration from a backup of our other server running 2023.2.

I updated the web interface address in the server properties. We're using https://adaxes.DOMAIN.com. I modified the physical path in IIS to be "C:\Program Files\Softerra\Adaxes 3\Web Interface\App" so there's no trailing /Adaxes.

Thus far everything seemed fine until someone submitted an approval request. The approve and deny buttons embedded within the approval request emails result in the following error:

Here's an example of the links embedded in those emails:

APPROVE: https://adaxes.DOMAIN.com/#/ProcessApprovalRequest/approve/TMYGOGT5MTM7775LBZVYM3ILU3T4N33EBX4FS5DNO5NEB4A7ZBTK5JVL6FUTWWQTI5GLROYJX2WEFSU3PVCX7ANRJCAEZVWU6O6XMVA

DENY: https://adaxes.DOMAIN.com/#/ProcessApprovalRequest/deny/TMYGOGT5MTM7775LBZVYM3ILU3T4N33EBX4FS5DNO5NEB4A7ZBTK5JVL6FUTWWQTI5GLROYJX2WEFSU3PVCX7ANRJCAEZVWU6O6XMVA

View request, however, works fine:

https://adaxes.DOMAIN.com/#/Browse/457d9bca-817f-48b1-804c-d6d4f3bd7654

and I'm able to approve/deny from that interface without issue.

Any ideas?

Comments

Hello,

For troubleshooting purposes, please, follow steps 1-4 from this article, take a screenshot and send it to us at support@adaxes.com: https://www.adaxes.com/help/RegisterWebInterface.

Also, please, send us a copy of the Adaxes Event Log in EVTX format. For information on how to view the log, have a look at the following help article: https://www.adaxes.com/help/ServiceEventLog.