Request approve/deny email buttons not working on 2025.1

Question

Just recently built a new server, installed 2025.1, and restored configuration from a backup of our other server running 2023.2.

I updated the web interface address in the server properties. We're using https://adaxes.DOMAIN.com. I modified the physical path in IIS to be "C:\Program Files\Softerra\Adaxes 3\Web Interface\App" so there's no trailing /Adaxes.

Thus far everything seemed fine until someone submitted an approval request. The approve and deny buttons embedded within the approval request emails result in the following error:

Here's an example of the links embedded in those emails:

APPROVE: https://adaxes.DOMAIN.com/#/ProcessApprovalRequest/approve/TMYGOGT5MTM7775LBZVYM3ILU3T4N33EBX4FS5DNO5NEB4A7ZBTK5JVL6FUTWWQTI5GLROYJX2WEFSU3PVCX7ANRJCAEZVWU6O6XMVA

DENY: https://adaxes.DOMAIN.com/#/ProcessApprovalRequest/deny/TMYGOGT5MTM7775LBZVYM3ILU3T4N33EBX4FS5DNO5NEB4A7ZBTK5JVL6FUTWWQTI5GLROYJX2WEFSU3PVCX7ANRJCAEZVWU6O6XMVA

View request, however, works fine:

https://adaxes.DOMAIN.com/#/Browse/457d9bca-817f-48b1-804c-d6d4f3bd7654

and I'm able to approve/deny from that interface without issue.

Any ideas?

Comments

Hello,

For troubleshooting purposes, please, follow steps 1-4 from this article, take a screenshot and send it to us at support@adaxes.com: https://www.adaxes.com/help/RegisterWebInterface.

Also, please, send us a copy of the Adaxes Event Log in EVTX format. For information on how to view the log, have a look at the following help article: https://www.adaxes.com/help/ServiceEventLog.

Answer 1

Hello,

Unfortunately, it was a known issue in Adaxes 2025.1. We released versoin 2025.1 Update 2 including the corresponding fix. You can download it here.

Upgrade instructions

What’s New

Comments

Is the upgrade process for this minor version, the same or can you install on top of the older version? we are getting the same error.

---

Hello,

Adaxes does not support in-place upgrades. For upgrade instructions, have a look at the corresponding section of the installation guide: https://www.adaxes.com/help/InstallationGuide/#upgrade?