Question

How do I setup Adaxes for Exchange Online Hybrid mode?

When I look at one of the users that has been migrated to Exchange Online I get the message of

The operation couldn't be performed because object <user> couldn't be found on domain controller.

Answer 1

Hello Lucas,

For Adaxes to display Office 365 and Exchange Online properties of a user, the user should be included into the associated scope of an Office 365 tenant registered in Adaxes. For details on how to register a tenant and configure its scope, have a look at the following tutorial: https://www.adaxes.com/tutorials_ActiveDirectoryManagement_ManageAndAutomateOffice365.htm#tenant.

Comments

We followed those steps. We have the Office 365 Information. Also, we setup adaxes before we went into Hybrid with Exchange Online. For any on-premise users it displays and allows us to manage the exchange accounts. Once migrated we get the message about not finding the account on the DC.

---

Hello Lucas,

For troubleshooting purposes, please, enable tracing of requests sent to Exchange servers, reproduce the issue and send us (support[at]adaxes.com) the log file. For information on how to enable the tracing, have a look at the following help article: https://www.adaxes.com/help/?HowDoI.PerformExchangeTasks.TraceExchangeRequests.html.

Also, please, post here or send us a screenshot of the Office 365 tab in the properties of a user for which the issue occurs. To take the screenshot:

1. Launch Adaxes Administration Console.
2. In the Console Tree, expand your service node.
3. Navigate to and right-click the user.
4. In the context menu, click Properties.
5. Activate the Office 365 tab.
6. Take a screenshot and provide it to us.

---

I have this same issue, so if you know the solution, can you please post.

Thanks,

---

Hello,

There can be different reasons for the behavior. Please, provide us with the information as described in the previous comment and we will help you.